MedicGoGo Healthcare Privacy Policy
Effective Date: 01-12-2019

Introduction
At MedicGoGo Healthcare (“we,” “us,” or “our”), your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our services, website, and mobile applications. By accessing or using our services, you agree to the terms outlined in this policy, in line with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

  1. Information We Collect

We collect personal and non-personal information to provide and improve our services:

  • Personal Information:
  • Name, contact details (email, phone number, home address).
  • Health information (medical history, treatment plans, medications).
  • Payment details (credit card information, billing address).
  • Non-Personal Information:
  • IP address, device information, browser type, and usage data collected through cookies or similar technologies.
  • Special Categories of Data:
  • Sensitive health-related information necessary for diagnosis and treatment.
  1. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery:
  • To provide personalized healthcare services, including diagnosis, treatment, and follow-up care.
  • Communication:
  • To contact you regarding appointments, healthcare updates, and important service notifications.
  • Payment Processing:
  • To process payments securely for services rendered.
  • Compliance:
  • To meet legal, regulatory, or public health reporting obligations under Nigerian laws.
  • Service Improvement:
  • To analyze user behavior and improve our website, app, and overall service offerings.
  1. Sharing Your Information

Your information may be shared in the following circumstances:

  • With Authorized Healthcare Providers:
  • To deliver healthcare services and coordinate care effectively.
  • With Third-Party Service Providers:
  • To assist in payment processing, IT support, or other operational needs under strict confidentiality agreements.
  • Legal Requirements:
  • To comply with laws, regulations, or legal processes, such as subpoenas or public health requirements under the NDPR.
  • Business Transactions:
  • In the event of a merger, acquisition, or sale of assets, with assurances that your data remains protected.
  1. Data Security

We implement industry-standard measures to protect your data:

  • Encryption:
  • All sensitive data is encrypted during storage and transmission.
  • Access Controls:
  • Restricted access to personal data to authorized personnel only.
  • Regular Security Audits:
  • Periodic reviews and updates of our security practices to mitigate risks.

Despite our efforts, no system can guarantee absolute security. You acknowledge and accept these risks when using our services.

  1. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:

  • Access and Portability:
  • Request access to and a copy of the personal data we hold about you.
  • Correction:
  • Request corrections to inaccurate or incomplete information.
  • Deletion:
  • Request deletion of your personal information, subject to legal or contractual obligations.
  • Consent Withdrawal:
  • Withdraw your consent for data processing where applicable.
  • Restriction:
  • Request restrictions on processing specific to certain purposes.

To exercise your rights, contact us at privacy@medicgogo.com.

  1. International Data Transfers

Your data may be transferred to countries outside Nigeria, including those with different data protection laws. When transferring data internationally, we ensure compliance with the NDPR and implement measures to safeguard your information.

  1. Retention of Information

We retain your information only as long as necessary for:

  • Providing our services.
  • Meeting legal or regulatory obligations.
  • Resolving disputes and enforcing our agreements.

When data is no longer required, we securely delete or anonymize it.

  1. Children’s Privacy

Our services are not intended for children under 13 without parental consent. If we become aware of data collected from a child under this age without consent, we will delete it promptly.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

  1. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any significant updates will be communicated through our website or app. Please review this policy regularly.

  1. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, contact us:

  • Email: privacy@medicgogo.com
  • Phone: +2348058231042
  • Postal Address: MedicGoGo Healthcare
    Attn: Privacy Officer

Acceptance of Terms

By using MedicGoGo Healthcare’s services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue the use of our services.